Reallusion took my money, didn't deliver the promissed upgrade (i.e. I gave it another chance after the MoCap plugin debacle, but I won't do that again. Reallusion is a great company with the worst sales department of any software company I have ever seen (I have worked for several top developers, and never witnessed this kind of treatment of loyal customers). It must be painful to try to justify the aweful decisions and policies of the Reallusion sales department (I would even say 'shameful'). I can only feel sorry for those hugely talented Reallusion employees (programmers, designers, forum moderators) who built the software and who have tried to build a community of users with the best intensions.
I have been a loyal customer for years, but this is just wrong business ethics. Now I have lost basic functionality of 3DXchange 5 as well, so this is the second expensive Reallusion product that I have 'lost' within a couple of months. This is such an insult, especially after the horror I had to go through when I upgraded my MoCap plugin + hardware Kinect v2 sensor following a 'special offer' by Reallusion, only to find out that I will never be able to use it in my CTA2 Pipeline (contrary to what Reallusion had suggested right here in this forum!!!), which meant that I now had lost ANY form of MoCap within my iClone-CTA2 pipeline! To make things even worse, Reallusion's response to my complaints in this forum about the misleading MoCap offer was that I should have been more careful when I made the decision to upgrade, and that there was still a workaround which 'only' required me to buy and install 3DXchange 6 alongside 3DXchange 5. To add insult to injury, it then turns out to be impossible to even download the 5.5 installer, because everytime I try I'm being redirected to the 6.2 installer, which requires a $500 license that I can't afford. After switching to Windows 10 and after reinstalling and registering 3DXchange 5.0 Pipeline, the program tells me to upgrade to 5.5 and then blocks (/greys-out) lots of basic functions that used to be available in Windows 8.
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